Overview

HailCo Roofing LLC (“HailCo Roofing,” “we,” “us,” or “our”) operates the website hailcoroofing.com and provides residential and commercial roofing services throughout Scottsdale, Arizona and the surrounding Valley. We are committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information. By using our website or submitting your information through our contact forms, you consent to the practices described in this policy.

If you have questions about this policy, please contact us at info@hailcoroofing.com or call (480) 582-3122.

Information We Collect

Information You Provide Directly

When you request a quote, contact us, or use our website forms, we may collect:

• Full name
• Email address
• Phone number (including mobile number)
• Physical address or property address
• Details about your roofing project or service needs
• Any other information you voluntarily provide in messages or form fields

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or source (e.g., Google, a paid ad)
• Device type (desktop, mobile, tablet)

This data is collected through cookies, analytics tools (such as Google Analytics), and similar technologies for the sole purpose of understanding how visitors use our site and improving our services.

How We Use Your Information

We use the information we collect for the following business purposes:

• To respond to your quote requests, inquiries, and service questions
• To schedule and confirm roofing inspections, appointments, or service visits
• To send you project updates, appointment reminders, and service notifications
• To communicate with you about your roofing project via phone, email, or SMS (where you have consented)
• To send promotional offers, special discounts, or service updates (only where you have explicitly opted in)
• To improve our website functionality and user experience
• To comply with applicable laws and regulations

We will only contact you by SMS if you have provided your express written consent to receive text messages from HailCo Roofing. See the SMS Communications section below for full details.

SMS & Text Message Communications

HailCo Roofing may send text messages (SMS) to customers and prospective customers who have explicitly opted in to receive them. We operate two types of SMS programs:

Transactional / Service Messages

These messages are non-marketing and relate directly to your service request or project. Examples include appointment confirmations, scheduling reminders, status updates on your roof inspection or installation, and similar service-related communications.

Marketing / Promotional Messages

These messages include special offers, seasonal promotions, discounts, and roofing tips. You will only receive these messages if you have separately and explicitly opted in to marketing communications.

Required Disclosure — A2P 10DLC Compliance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of Text Message services.

Message Frequency & Rates

Message frequency varies based on your service status and communication preferences. Standard message and data rates may apply based on your mobile carrier plan.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a final confirmation message and no further texts will be sent. To re-subscribe, reply START.

For help or support, reply HELP to any text message, email us at info@hailcoroofing.com, or call (480) 582-3122.

Consent is not a condition of purchase. You are not required to consent to receive SMS messages in order to request a quote, receive services, or do business with HailCo Roofing.

Third-Party Sharing & Disclosure

HailCo Roofing does not sell, rent, lease, or trade your personal information — including your phone number, email address, or any opt-in data — to third parties or affiliates for their own marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We work with third-party vendors who help us operate our business, including our CRM platform (Go High Level), SMS messaging aggregators, scheduling tools, and website hosting providers. These vendors access your information only as needed to perform services on our behalf and are contractually prohibited from using it for their own purposes.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or to protect the rights, property, or safety of HailCo Roofing, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We do not share, sell, or disclose mobile opt-in data or SMS consent information with any third party for marketing or promotional purposes under any circumstances.

Data Security

We take the security of your personal information seriously. HailCo Roofing implements industry-standard safeguards to protect your data, including:

• Encrypted data transmission (SSL/TLS) on all web forms and communications
• Restricted access to personal data — only authorized team members who need it to perform their job duties
• Secure, password-protected CRM and business systems
• Regular reviews of our data security practices

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information, but we are committed to promptly addressing any breach that may occur.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

We use:

• Analytics Cookies (Google Analytics): To understand traffic patterns, popular pages, and how users navigate our site
• Advertising Cookies (Google Ads, Facebook Pixel): To measure the effectiveness of our advertising and show you relevant ads on other platforms
• Functional Cookies: To remember your preferences and improve site functionality

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (such as Google, Facebook, or financing partners). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@hailcoroofing.com and we will promptly delete it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Right to Opt Out of SMS: Reply STOP to any text message to immediately unsubscribe
• Right to Opt Out of Marketing Emails: Use the unsubscribe link in any marketing email we send

To exercise any of these rights, please contact us at info@hailcoroofing.com or call (480) 582-3122.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or carrier guidelines. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Company: HailCo Roofing LLC
• Address: Scottsdale, Arizona
• Phone: (480) 582-3122
• Email: info@hailcoroofing.com
• Website: hailcoroofing.com
• License: Arizona ROC #346211